Guest Safety Information

Guest Safety Information

To you Zuru guest, thank you for considering for your travel and accommodation needs. We are dedicated to connecting you with the most affordable, unique, and authentic places to stay wherever you go. 

When it comes to booking accommodations for your next trip, ensuring the security of your hard-earned money is of utmost importance. At Zuru Life Africa, we prioritize the safety and peace of mind of our guests. By choosing to book through our platform, you can rest assured that your financial transactions are protected, providing you with a worry-free travel experience. In this article, we will highlight the key reasons why booking through Zuru Life Africa guarantees the security of your money.

1. Trustworthy and Secure Payment System:
At Zuru Life Africa, we have implemented a robust and secure payment system to safeguard your financial transactions. Our platform utilizes industry-standard encryption protocols to ensure the confidentiality and integrity of your payment information. When you book through our platform, you can trust that your sensitive data, such as credit card details, are protected from unauthorized access.

2. Verified Hosts and Listings:
We take the utmost care in vetting our hosts and verifying their listings. Each accommodation on Zuru Life Africa goes through a meticulous verification process to ensure its authenticity and quality. By booking through our platform, you can be confident that you are dealing with reputable hosts who have met our rigorous standards. This significantly reduces the risk of fraudulent listings or unreliable hosts, offering you peace of mind regarding the safety of your money.

3. Transparent Pricing and Policies:
One of our core values is transparency. We believe in providing our guests with clear and accurate pricing information, as well as comprehensive booking policies. When you browse through listings on Zuru Life Africa, you will find detailed information about the total cost of your stay, including any additional fees or taxes. Our transparent pricing model ensures that there are no hidden surprises, allowing you to budget effectively and avoid any unexpected financial implications.

4. Open and Clear Refund Policy:
We understand that plans may change, and unforeseen circumstances can arise. That's why Zuru Life Africa has an open and clear refund policy in place. If you need to cancel your booking within the specified timeframe and in accordance with the host's cancellation policy, you are eligible for a refund as per the terms and conditions. Our transparent refund policy provides you with the assurance that your money is protected, and you have the flexibility to make changes if needed.

5. Safe Custody of Payment until Guest Checks In:
When you make a booking through Zuru Life Africa, your payment is held securely until you check in to the accommodation. This ensures that your money is held safely in escrow until you have arrived and confirmed your stay. The host receives the payment only after you have successfully checked in, providing an added layer of security and guaranteeing that your money is protected throughout the process.

6. Reliable Customer Reviews:
Before booking through Zuru Life Africa, you have access to reliable customer reviews that can help you make informed decisions. Our platform allows previous guests to leave honest reviews and ratings based on their experience. These reviews provide valuable insights into the quality of accommodations, host hospitality, and overall satisfaction. By reading authentic reviews from fellow travelers, you can gauge the reliability and trustworthiness of the listings, further ensuring the security of your money.

When it comes to booking accommodations, Zuru Life Africa stands out as a trusted platform that prioritizes the security of your money. With our trustworthy and secure payment system, verified hosts and listings, transparent pricing and policies, open and clear refund policy, safe custody of payment until guest check-in, and reliable customer reviews, you can have confidence in the financial safety of your bookings. Choose Zuru Life Africa for a worry-free travel experience where your money is protected, allowing you to focus on enjoying your trip to the fullest.

  1. Book with Confidence: Once you find a listing on that matches your preferences, go ahead and book with confidence. Take advantage of our comprehensive search parameters, such as price, property type, and amenities, to find exactly what you're looking for. Carefully review the host's profile, advertisement, and experience description to familiarize yourself with the amenities, house rules, trip requirements, and cancellation policy.

  2. Learn from Ratings & Reviews: Gain insights from the ratings and reviews left by previous visitors to determine the best fit for your needs. Our reviews cover various quality criteria, including cleanliness and accuracy, providing you with real customer feedback. Rest assured that the reviews are authentic, written by guests who have genuinely stayed with the host in question.

  3. Ask Questions: After booking, you can easily and securely contact the host using the provided contact information to ask any questions you may have about the property or experience. This direct communication with the host allows you to make arrangements for your stay, check-in, and check-out.

  4. Use Secure Payment Methods: Always book and pay for your accommodations through's secure and trusted platform. This ensures the protection of your payment and personal information. Never share your credit card details or make direct payments to the host. If a host requests payment details outside of our platform, please inform us immediately.

  5. Prioritize Safety: Upon arrival at your chosen accommodation, familiarize yourself with the location of emergency equipment and safety information. If you're unsure about the whereabouts of items such as first aid kits or fire extinguishers, don't hesitate to ask your host. Being prepared is always a wise choice.

  6. Stay Informed: Before your trip, research your destination in advance, even if you're booking through Check for any travel alerts, warnings, or specific restrictions that may apply. It's also advisable to consult your local embassy for additional guidance.

  7. 24/7 Support: If you encounter any issues upon entering a property or during your experience, please contact us immediately. We are available round-the-clock in 11 languages to assist you with rebooking, refunds, reimbursements, and any other support you may need.

At, we strive to make your travel experience as seamless and enjoyable as possible. Choose us as your trusted companion for affordable and unique accommodations.